Islamic Intentional Routine Checklist Year Template [digital file only]

Shipping & Returns Policy

Imajiaz (United Kingdom)

Shipping Terms:

Order processing;

All orders are processed within 7 business days after payment is confirmed. We will notify you by email once your order has been dispatched.

Delivery times;
Delivery times are estimates and begin from the date of dispatch, not the date of order. Delivery time may vary depending on your location and shipping service selected at checkout.

Shipping costs;
Shipping costs are calculated at checkout based on the delivery option you choose and will be clearly displayed before you confirm your order.

Lost or delayed parcels;
If your parcel is lost or significantly delayed, please contact us at [imajiazimages@gmail.com] with your order number. We will work with the courier to resolve the issue.

Returns & Refunds ;

Distance Selling (UK Law)

Under UK consumer law for online shops, customers have legal rights that we honor and cannot restrict. This returns section explains both your statutory rights and how we handle returns.

Right to cancel (“change of mind”)

If you change your mind about a purchase, you have the legal right to cancel your order:

• You must notify us within 14 days of receiving your goods that you want to cancel.
• You then have a further 14 days to return the item to us.
  
  This means you can return most items for any reason within 28 days of receiving them.
  
  This applies to most products that are not personalised or perishable.  

How to return an item;

To start a return, email us with your order number and reason for return. We will send you instructions on how to return your purchase.

Condition of returned items;

Please return items in their original condition, unused, with all tags and packaging intact, so they are fit for resale.

Refund timing;

Once we receive the returned item (or evidence that you’ve sent it back), we will refund you within 14 days. The refund will include the original cost of the item and standard delivery charges (if applicable). The refund will be issued to the original payment method.

Return shipping costs;

Unless the item is faulty or not as described, the customer is responsible for the cost of returning the item. If you need a free return label, we will provide one, just ask when you request a return.

Exceptions (no statutory return right)

Some items may be excluded from the legal “change of mind” return rights, such as:

• Personalised or custom-made items (e.g., with specific names or designs)

• Perishable goods (e.g., beauty samples or some foods)

• Sealed items that cannot be returned once opened for hygiene reasons

If we do not offer a return for change of mind for these items, we will clearly state this on the product page before purchase.

Faulty or incorrect items;

If the item you receive is faulty, damaged, or not as described, you are entitled under law to a full refund, repair or replacement. Please contact us within 30 days of delivery so we can resolve the issue quickly. 

How Refunds Are Processed;

Refunds will be issued via the same payment method used at purchase. It may take your bank or payment provider up to 5–10 business days to show the refund in your account.

Important Legal Information;

This policy reflects your statutory rights under UK consumer law, including:

• Your 14-day cooling-off period and further 14 days to return goods.
• Your right to a refund including standard delivery costs.
• Your right to a refund, repair or replacement for faulty or misdescribed goods.
  
  We comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.  

Digital Products & Online Courses Shipping, Returns & Access Policy;

At Imajiaz, we offer both physical and digital products. This section applies only to digital downloads, online content, and courses.

Delivery of Digital Products;

• Digital products and courses are delivered electronically.

• After successful payment, access details or download links will be sent to your registered email address or made available in your account.

• No physical item will be shipped for digital products.

If you do not receive access within a reasonable time, please contact us with your order number.

Right to Cancel — Digital Products (UK Law);

Under UK consumer law, digital content has different cancellation rules from physical goods.

When you purchase a digital product or course from Imajiaz, you agree that:

• Delivery of digital content may begin immediately after purchase

• Once access or download has begun, you lose your legal right to cancel or request a refund

This is in line with the Consumer Contracts Regulations 2013 for digital content.

We make this clear before purchase to ensure transparency.

Refunds for Digital Products & Courses;

Due to the nature of digital content:

• Digital downloads, online courses, workshops, PDFs, planners, and recordings are non-refundable once accessed or downloaded.

• Refunds will not be issued for change of mind, lack of use, or accidental purchase.

Exceptions Faulty Digital Content;

If a digital product or course is:

• Not accessible

• Corrupted

• Significantly different from its description

You are entitled under UK law to a repair, replacement, or refund.

Please contact us within 14 days of purchase, and we will resolve the issue promptly.

Access & Usage Rights;

• Digital products and course content are for personal use only.

• Sharing, reselling, copying, distributing, or reproducing any content is strictly prohibited.

• Access may be revoked if misuse or unauthorised sharing is detected.

Subscriptions & Ongoing Access (if applicable);
• Subscription-based products or platforms renew according to the plan selected at checkout.

• You may cancel future renewals at any time through your account settings before the next billing cycle.

• Payments already processed are non-refundable.

Responsibility & Technical Requirements

• Customers are responsible for ensuring they have the necessary devices, software, and internet access to use digital products.

• We are not responsible for issues caused by incompatible devices or third-party platforms.

Final Note on Digital Purchases;

By purchasing a digital product or course from Imajiaz, you acknowledge and agree that:
• Delivery is immediate

• Refund rights differ from physical goods

• Access constitutes acceptance of these terms

These policies exist to protect both creators and customers, and to ensure fairness and clarity.

Shop Instructions;

Welcome to Imajiaz 🤍

We believe in mindful shopping, clarity, and respect for your time, your money, and your trust. Please read the instructions below before placing an order.

Placing an Order;

• Please ensure your shipping address, email, and contact details are correct before completing checkout.

• Once an order is placed, we may not be able to make changes to the address or items, as orders are processed quickly.

• You will receive an order confirmation email after successful payment.

Processing & Dispatch;

• Orders are usually processed within 1–3 working days (excluding weekends and UK public holidays).

• Dispatch times may be longer during sales, launches, or busy periods — this will always be communicated clearly.

• You will receive a dispatch notification once your order has been shipped.

Shipping & Delivery;
• Shipping options and costs are shown at checkout.

• Delivery times are estimates and begin after dispatch, not the order date.

• Delays caused by couriers, customs, or unforeseen circumstances are outside our control, but we will always support you in tracking your order.

Returns & Refunds;

• Our Returns & Refunds Policy follows UK consumer law and is available on a separate page.

• Please read the policy carefully before ordering, especially for personalised, custom-made, or hygiene-related items, which may not be eligible for return unless faulty.

• To request a return, contact us with your order number within the allowed timeframe.

Product Information;

• Product descriptions, sizes, colours, materials, and care instructions are provided to the best of our ability.

• Colours may vary slightly due to screen settings and lighting.

• If you are unsure about a product, please contact us before purchasing we are happy to help.

Custom & Made-to-Order Items;

• Custom or personalised items are created specifically for you and cannot be cancelled or returned unless faulty or incorrect.

• Please double-check spellings, selections, and details before placing your order.

• Production times for custom items will be clearly mentioned on the product page.

Cancellations;

• Orders can only be cancelled before dispatch.

• Once an order has been dispatched, it must follow the returns process outlined in our policy.

Care & Responsibility;

• Please follow any care instructions provided with your product.

• We are not responsible for damage caused by improper use, washing, or storage after delivery.

Contact & Support;

If you need help, have questions, or notice an issue with your order, please contact us via:

📩 [imajiazimages@gmail.com]

We aim to respond within 24–48 working hours.

Here is a clean, basic, customer-friendly set of instructions specifically for digital products on your Shopify shop Imajiaz.

This is written to be legally safe, simple, and calm, without overwhelming the reader. You can place it on a page titled “Digital Product Instructions” or include it under your shop instructions.

Digital Product Instructions;
Thank you for purchasing a digital product from Imajiaz 🤍

Please read the instructions below carefully to ensure a smooth experience.

Accessing Your Digital Product;

• Digital products are delivered electronically no physical item will be shipped.

• After successful payment, you will receive an email with a download link or access details.

• Some digital products may also be accessible through your Shopify account dashboard.

If you do not receive your digital product within a reasonable time, please check your spam/junk folder before contacting us.

Downloads & Access;

• Download links may be time-limited or access-limited for security reasons.

• Please download and save your files promptly after purchase.

• We recommend storing your files safely, as access links may expire.

Usage Guidelines;

• All digital products are for personal use only.

• You may not share, resell, copy, distribute, or reproduce any digital content from Imajiaz.

• Commercial use is not permitted unless clearly stated on the product page.

Refunds & Exchanges;

• Due to the nature of digital products, all sales are final once the product is accessed or downloaded.

• Refunds or exchanges are not available for digital products unless the file is faulty or inaccessible.

Technical Responsibility;

• Customers are responsible for ensuring their device and software can open the purchased file format (PDF, video, etc.).

• We are not responsible for issues caused by incompatible devices, software, or internet problems.

Support & Help;

If you experience:

• Download issues

• Corrupted or inaccessible files

• Incorrect digital delivery

Please contact us at [imajiazimages@gmail.com] with your order number, and we will assist you as soon as possible.

Agreement;
By purchasing a digital product from Imajiaz, you confirm that you have read and understood these instructions and agree to our digital product policy.

This keeps expectations clear, protects your work, and still feels gentle not aggressive or corporate.

Final Note;

By placing an order with Imajiaz, you agree to our shop instructions, shipping terms, and returns policy. These guidelines are here to protect both you and us and to keep your shopping experience smooth, respectful, and transparent.